how come you charged me $34,000 for four hours of anaesthesia?

kunstler | Funny how, in the current national rapture of techno-narcissism, it is harder than ever to do something that for generations used to be as simple as pie: to get somebody on the telephone. It’s especially funny in a time when phones have become a prosthetic extension of every human hand and pretty much the be-all and end-all of human culture. I hold a phone, therefore I am!

It’s not so funny that the places where it is most difficult to connect to a live human being are among the most critical activities, most particularly every branch of health care. Hospitals now operate under the entirely false and obviously dishonest premise that a robotic phone routing system is the best way to handle communications. Notice that, in the logic of this system, no distinction is made between mundane business and medical emergencies. Everybody who calls get’s the same perky robot —always a woman, by the way, in a dishonest attempt to provide false reassurance that a “caring” presence (Big Sister) is at the other end of the line. Whether you call about a billing error or having just shredded your foot in a rototiller, the message at the other end will always be democratically the same: “Your call is important to us.” (Not.)

I dwell on these matters because I spent an inordinate amount of time last week calling around to several hospitals and doctors offices to get some of my medical records for a lawsuit I am prosecuting against the manufacturer of a defective hip implant that gave me cobalt / chromium poisoning. Note also that we have contrived to make it nearly impossible to obtain our own medical records.

Now I am, going to reveal to you why it is so difficult to get a live human being on the telephone at these important places: because the more of a racketeering matrix medicine becomes, the more it seeks to evade responsibility for the consequences. That is, the more medicine becomes a criminal enterprise, the less it wants to hear from its client/victims. The same ethos is at work in just about every other realm of corporate enterprise in the USA. Our problem in the USA is not “capitalism,” it’s racketeering. Why we fail to comprehend it is one of the abiding mysteries of contemporary life.

The biggest offender after medicine, of course, is banking. They don’t want to hear from you either.